Terms and Conditions

• The contract of hire shall be between the Holidaymaker and the Owner and is subject to the following terms and conditions.
• Payment of a deposit constitutes a binding contract and the holidaymaker is liable for the full charge. Payment of a deposit or full amount, will be deemed to be an acceptance of these conditions.
• A non-refundable deposit of £100 per week hired is required to secure the booking, the balance payment is required six weeks prior to the commencement date of the rental period. Non-payment of the balance monies, when they become due, will constitute cancellation of the holiday and forfeiture of the deposit payment.
• Cancellation of the booking must be made in writing by the Holidaymaker. The effective date of the cancellation will be the date it is received by the Owner. If the cancellation date is more than six weeks prior to commencement of the holiday, only the deposit will be forfeited. If the cancellation date is less than six weeks prior to commencement of the holiday, the full rental charge will be incurred. Holidays are not transferable. In the unlikely event that the Owner cancels a confirmed booking, all monies received will be returned and there will be no further liability to or by the Owner. We recommend Holiday Cancellation Insurance
• The hired Property shall be used solely for holiday purposes and the Holidaymaker shall not sub-let the Property, or any part of the Property, or any equipment from the Property, and that no right to remain in the Property after the end of the holiday period booked exists for the Holidaymaker or for any person or persons who occupy the Property. All persons will vacate the Property at the conclusion of the period of the holiday.
• Smoking: Felltop Cottage has a strict no smoking policy. If you do so, we will terminate your Booking without refund and require you to leave the cottage immediately. You authorise us to charge you any costs we incur if you smoke or cause damage in our property including costs for specialist cleaning (to make the accommodation fit for sale as a non-smoking environment) and the cost of the accommodation for any time period it is unusable. We will send you (at the address on the Booking) a breakdown of these charges within 10 working days. We may refuse to accept bookings from you in future.
• The Owner reserves the right to refuse a hire booking.
• The period of hire shall be from 4pm on the day of arrival and the Property must be vacated by 10.30 am on the day of departure, unless otherwise stated or agreed in writing. If the Holidaymaker is unable to arrive at the Property by midday on the day following the holiday start date the Holidaymaker must advise the Owner of the intended late arrival. Failure to arrive by midday on the day following the holiday start date and failure in those circumstances to advise the Owner constitutes cancellation by the Holidaymaker.
• The number of persons using the Holiday accommodation shall not exceed the maximum number stated. The Owner reserves the right to refuse entry or terminate the hire without notice if this condition is not observed, or refuse to hand over the Property to any person who, in the Owners reasonable opinion, is not suitable to take charge. Rents will not be refunded. In such cases all liability of the Owner shall cease.
• Pets are not allowed unless by prior agreement. Where a pet is brought into the Property which has not been agreed to prior to the commencement of the booking period the Owner reserves the right to evict the Holidaymaker and make an additional charge of £50 to cover extra cleaning costs.
• The Holidaymaker shall at all times maintain the Property and its contents in a clean and tidy condition and accept the Property as it is equipped at the commencement of hire. The Holidaymaker is expected to leave the holiday accommodation in the same state of cleanliness, general repair and the order in which it was found. An additional charge may be made if extra cleaning is required. The Holidaymaker shall be liable to the Owner for any loss, costs, expenses or claims arising from any damage caused to the Property and/or its contents by the deliberate or negligent act or omission of the Holidaymaker or of any person in his/her party. If, as a result of such damage, the Property or any of its contents need to be repaired or any of the contents need to be replaced then the Holidaymaker shall be responsible for paying the reasonable costs of doing so.
• The booking is made on the understanding that the Property is available to the Holidaymaker on the dates stated. If for any reason beyond the Owner's control (e.g. fire, storm damage, illness) the Property is not available on the date booked the Owner will use his best endeavours to locate alternative accommodation for the Holidaymaker but cannot guarantee that such will be located and if such cannot be found or is not suitable for the Holidaymaker then all monies paid by the Holidaymaker shall be returned in full. The Owner shall not be liable for any loss, expense, inconvenience or otherwise resulting in such unavailability or unsuitability and the Holidaymaker shall have no claim against him. The Holidaymaker shall advise the Owner within three days of alternative accommodation being located as to whether or not it is acceptable. If the alternative property is more expensive the Owner reserves the right to charge the difference in cost.
• If in the unlikely event that the Holidaymaker, for any reason, is not satisfied with the accommodation, the Owner or his representative must be contacted so that the problem can be rectified immediately. Failure by the Holidaymaker to notify any complaint prior to departure will entitle the Owner to refuse to entertain the complaint, irrespective of its merits as it will be appreciated that it will then be impossible for the complaint to be effectively investigated. Under no circumstances will the Owner's liability exceed the rental paid for the Property.
• One set of keys will be made available to The Holidaymaker during their stay. If the keys are lost a fee of £200 is payable to cover the cost of new locks to be fitted and sets of keys which will need to be cut.
• The Holidaymaker shall allow the Owner, or their representative entry to the premises for all reasonable purposes having given notice where possible.
• Whilst the Owner has used his best endeavours to ensure accuracy of all information supplied and details of the Property is given in good faith, no warranty is given as to their accuracy and he does not accept responsibility or liability for any loss or damage resulting from information given or statements made whether orally or in writing.
• The Owner gives no guarantee or warranty as to the state or condition of the Property and will not be liable for any act, neglect or default on his part or any other person, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property which the Holidaymaker or any other person may suffer or incur. Although the Owner will use his best endeavours to fix any broken domestic appliances or other equipment/contents as soon as possible, the Holidaymaker acknowledges that due to the limited period of hire, it may not be possible to repair such items during the period of hire.